Frequently Asked Questions
Everything you need to know about your UGG Online experience.
How do I know if my UGG boots are authentic?
All authentic UGG products purchased through our online store feature a security label and a QR code on the left shoe label to verify authenticity and origin.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the security tags remain attached for a full refund.
How should I clean and maintain my sheepskin boots?
We recommend using our specialized UGG Care Kit, which includes a protector, cleaner, and conditioner specifically formulated for premium sheepskin and suede.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.